Complaint Against A Child & Family Resources Program or Staff Person
Please submit all complaints in writing. If you have a complaint regarding a Child & Family Resources program or service, you can also call the agency’s main number (973-398-1730) and ask to be connected to the Associate Director. If the complaint is regarding the Associate Director or Executive Director, please submit your complaint in writing.
If you are a parent and believe you were unjustly terminated from the New Jersey Cares for Kids child care subsidy program, please direct all correspondence to Child & Family Resources (Attn: Associate Director). You will be provided information on how to appeal.
Child & Family Resources will investigate complaints and respond accordingly.
Rebecca Sherrod Capozzi, Executive Director: (973) 601-6141, rsherrod@cfrmorris.org
Kayla Gieger, Associate Director: (973) 601-6140, kgieger@cfrmorris.org
Complaint Against A Provider
A complaint is an allegation that a child care provider is not following state regulations that govern a specific type of care.
Child Care Centers
Call the Child Abuse Hotline at 1-877 NJ ABUSE (1-877-652-2873) to report possible child abuse or neglect.
Registered Family Child Care Providers
You may remain anonymous if you prefer. However, if you remain anonymous, Child & Family Resources staff will not be able to call you with the results at the conclusion of the investigation.
Please be prepared to provide the following information:
- Name of the provider
- Address
- Statement of Complaint/Problem
- How you became aware of the problem
If the nature of the complaint indicates child abuse or neglect, you will be directed to the Child Abuse Hotline at DCP&P, (877) NJABUSE. Only DCP&P investigates child abuse/neglect allegations. All information regarding child abuse and neglect remains confidential and is not open to the public for review.
If the complaint is not related to child abuse or neglect, Child & Family Resources will investigate the complaint. If a complaint is substantiated, Child & Family Resources may provide technical assistance to the provider to help the provider come into compliance with regulations. Additional visits to the provider may be necessary to ensure compliance with regulations. The complaint remains confidential until the completion of the investigation, at which time the complaint becomes public information and remains in the provider's file.
To see our complaints policy, CLICK HERE.
To see our appeals process, CLICK HERE.
To see Parents’ Child Care Review Rights, CLICK HERE.